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Returns & exchanges

Shopping without risk, no problem with us! Due to the legally established right of revocation, you can also return goods that you do not like as originally intended. Please read below what you should consider in case of a return.

Further helpful information can be found as always on our FAQ page!

Our request to you!

Please do not treat our goods that you wish to return like your property to avoid deterioration of the new condition.

  • Already when opening the packaging, you can avoid damage to the shipping and product packaging or the product itself by carefully unpacking it. This is especially true for larger objects such as watch winders and watch boxes, because to return these items safely, it is best to use the original packaging.
  • Leave e.g. protective foils on the watch, band or jewelry part and do not remove them if possible. Do not use goods that you will probably return. For example, we would have to change leather straps after a short period of wear for hygienic reasons. Steel straps show first surface scratches on polished surfaces very quickly, this has to be laboriously polished or replaced in order not to disappoint the next customer.
  • Mechanical watches that you want to test for accuracy, please test for example in a watch winder, time scale at the watchmaker or by manual winding, and not by "test wearing" on the wrist.

We thank you for your attention and caution in this regard and appreciate it very much!


Please note the following points when returning goods:

  • Before you return an item to us, we ask you to contact our support to register a return! Our customer service will then send you an already filled out return form, where you will also find the return address.
  • Pack the item you want to return completely and together with any accessories that may be included. To avoid transport damage, we recommend that you use the original packaging.
  • Put the return form you received from us into the package. This will speed up any refunds or exchanges considerably.
  • Which service provider you choose for the return shipment is up to you. In your own interest, please make sure that the shipment is insured and traceable (insured package). In addition, we will give you the option of us taking care of the return of the package. In this case, the costs for the return shipment will simply be deducted from the refund amount.


You would like to return one or more items, but would like to receive one or more other items in return? Please note your wishes in this regard when you contact our customer service regarding the return shipment!

  • At Dialando an exchange for other goods is also possible beyond the 14-day right of withdrawal within 30 days after delivery, provided that the goods are unworn. This regulation does not represent a limitation of your rights as a consumer, but an extension of them.
  • If an exchange requires an additional payment (new goods are more expensive than the returned ones), a service employee will inform you as soon as the return has reached us.


In the event of a refund, the money will be booked back the same way we received it. For example, if you purchased with a credit card, the payment is simply cancelled and the card issuer books your payment back!

In case of a credit note, we ask you to provide us with your IBAN and BIC or your local bank account number in order to transfer the credit amount!

Further helpful information can be found as always on our FAQ page!